Frequently Asked Questions

Only approximately one-fourth of the residents currently have access to the City’s secondary water system. The City has evaluated the feasibility of a citywide secondary system and found that it would be too costly to residents. For more information, please refer to the Secondary Water Position Paper (PDF) dated January 17, 2006.

Secondary water is non-potable water and comes from canals that distribute Utah Lake water. This water is not filtered or treated, often contains debris, and has higher concentrations of suspended solids and total dissolved solid (TDS) which can be harmful to some plants and flowers especially when watered during the heat of the day. The city recommends users install a good filter before the water goes into the pump. Filters should be cleaned and checked regularly.

Secondary water is not drinkable water. Most of the secondary water comes from Utah Lake and is not treated or filtered. Children should be discouraged from playing in the water.

Residents are charged an annual fee to be paid in monthly installments. These fees are used to recover capital cost, expenses, and administrative cost incurred by the City associated with the delivery of secondary water (Municipal Code 13.08.090). The fees are not used to pay for or purchase water, therefore regardless of when secondary water is available during the season, residents are still responsible for their monthly fee.

Yes. Customers are strongly encouraged to filter the water on your system to at least 500 microns to protect your sprinkler heads and to clean and check the filter regularly.

South Jordan City has adopted regulations for the use of the secondary water system. It is unlawful for any person directly or indirectly to connect to or alter the City’s secondary water system or any part thereof without prior authorization obtained from the City and notice to the City of such connection, alteration, disconnection, or otherwise (Municipal Code 13.08.130).

You may choose not to connect to the secondary water system, but if your home has access to secondary water you will still be billed monthly fees for secondary water access. These fees are not used for the procurement of water but for the operation and maintenance of the distribution system, water usage is not currently tracked. If you have access to the system and would like to be connected because you are being billed, please contact the Water Division.

Please ensure that the stop and waste valve is fully open, your filter on your system is not clogged or blocked, and your sprinkler system is functioning properly. If you are still experiencing a water outage please contact the Water Division.

Please consult the Secondary Water Zone Map (PDF) for the answer to this question.