Frequently Asked Questions

Due to the increasing costs of payment processing, the processor will charge the 2.95% credit card fee to the purchaser beginning on July 1, 2024. This change saves taxpayer dollars and allows the city to not increase fees across the board.

Those who use credit cards to make their payments for City View related items (business licensing, building permits etc.), will be charged 2.95% of the cost by the payment processor. 

Increasing costs for payment processing (specifically credit card fees) have led the City to decide to begin passing those costs on to those who choose to pay by credit card. Also on July 1, 2024, the City will be working with a new processor that will charge the 2.95% fee to those paying by credit card. This approach saves increasing fees for everyone and only impacts those who pay with a credit card.

Both the change in the payment processor and in the fee charging will take effect July 1, 2024.

The fee will be charged directly by the payment processor to those selecting to pay by credit card. The City receives none of the fee dollars.

You can pay by eCheck (bank account) through the city’s online payment processor or pay with a physical check instead, and credit card fees will not be charged. To pay using eCheck, you will need your account number and routing number. This information can be found on a check. The City recommends confirming this information with your financial institution before paying.